Help & FAQ

Answers to the questions we get asked most

Getting Started

Do I need a Discord account?

Yes — VRX uses Discord to sign in instead of a separate password system. If you don't have Discord, you'll need to create a free account first.

Is VRX free to use?

Yes. Anyone can browse and download scenepacks for free, with a daily download limit and a short ad-supported wait before each download. VRX+ removes both of those.

Downloads

Why is there a countdown before my download?

Free downloads go through a short ad-supported gate — that's what keeps VRX running without charging everyone. VRX+ skips it entirely with direct, instant downloads.

A download link is broken — what do I do?

Right-click the pack and use the report option if available, or let us know on Discord. Broken links get flagged and fixed as fast as we can.

What file host do you use?

Scenepacks are hosted on BuzzHeavier. VRX itself never stores your downloads or personal data tied to what you download.

VRX+

What do I get with VRX+?

Unlimited downloads with no daily cap, no ads, and no wait — direct download links every time.

How do I cancel?

Go to Settings → VRX+ Membership → Manage Billing. You'll keep access until the end of your current billing period, no partial refunds for unused time.

Can I gift VRX+ to someone?

Yes — on the VRX+ page, search for their username and send a gift. If they haven't logged into VRX before, we'll ping them on Discord to let them know someone's trying to gift them a membership.

Requests

How do I request a game that isn't on VRX yet?

Head to the Requests page, search for the game, and submit. Other people can upvote it to help creators see what's most wanted.

What does "claimed" mean on a request?

It means a creator has picked it up and is working on it. Status moves from Open → Planned → Fulfilled as it progresses.

Referrals

Where's my referral link?

In Settings, under Profile Links & Referral. Share it — when people join through your link, it counts toward your next reward.

What do I get for referring people?

Every few successful referrals earns you free days of VRX+ automatically — check your progress bar in Settings to see how close you are.

Creators & Uploads

How do I become a creator?

Reach out on Discord — creator access is granted through the community there.

How do I edit or update a pack I've uploaded?

From your creator dashboard, you can edit pack details directly. If you're adding significant new content to an existing pack, there's an option to notify everyone who already downloaded it.

Account & Profile

How do I change my bio, banner, or links?

All in Settings — bio, profile background (image, GIF, or video), social links, profile color, and more.

Can I set a custom profile URL?

Yes, under Settings → About You → Custom URL. Once it's set, your profile is reachable at scenepacks.gg/p/yourname.

Still Stuck?

Join our Discord server and open a support ticket, or reach out through the Contact page.